MerchantSupportCenter.com
MerchantSupportCenter.com provides every merchant with the most robust and feature-rich online reporting available, complete with real-time access to your batch and deposit information, statements, chargeback reporting, transaction data and a historical list of all transactions - all available 24/7!
Complete Archive of Information
Electronic Payments archives merchant statements and transaction data forever, giving our accounts the most thorough online reporting available today. If a batch or transaction is missing, you have the ability to search and download virtually any information regarding past processing activity into Excel® format. Statements are archived in PDF format for the life of the account and are readily available at the click of a button!
Extensive Knowledge Base
All of Electronic Payments' merchants can download support forms and PDFs via MerchantSupporCenter.com, including quick reference guides supporting POS equipment, terminals and software. This information is available 24/7, so there is no need to worry about understanding how to use your terminal when that crucial transaction has to be processed.
Chargeback and Retrieval Response
Finally, we make it easy to allow merchants to respond to chargeback and retrieval requests instantaneously. Simply state your case, upload the proper documentation and you're good to go. The Merchant Support Center truly gives merchants the assistance they need, making responding to customer-initiated chargebacks easy and conflict free.
User Friendly Interface
We understand that not all merchants are computer savvy. That's why we've developed the Merchant Support Center to be as simple and user-friendly as possible. Every merchant will find our interface easy to navigate and utilize.
Free Setup
Enjoy another free tool provided by Electronic Payments at no additional cost!
Online Statements
End of month statements can be accessed in PDF format by all merchants and can be automatically emailed or faxed each month. Custom batch reports and data feeds are also available.